Privacy Policy

This Privacy Policy describes how Turbolytics LLC ("Company", "we", "us", or "our") collects, uses, and shares information about you when you use TurboOps ("Service").

1. Information We Collect

Information You Provide

• Account Information: Email address, name, and authentication credentials when you create an account
• Organization Information: Organization name and settings you configure
• Workflow Data: Templates, workflow instances, parameters, and execution data you create
• Payment Information: Billing details processed through our payment provider (Stripe)
• Communications: Information you provide when contacting support

Information Collected Automatically

• Usage Data: Features used, actions taken, workflow execution metrics
• Device Information: Browser type, operating system, IP address
• Log Data: Access times, pages viewed, error logs
• Cookies: Session cookies for authentication and preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information:

• With Service Providers: Third parties that perform services on our behalf (hosting, payment processing, analytics)
• For Legal Reasons: When required by law or to protect rights and safety
• With Your Consent: When you direct us to share information
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Public Tracking Links

When you enable public tracking for a workflow instance, certain information becomes publicly accessible via the tracking link, including:

• Workflow template title and description
• Step names and progress status
• Parameters you choose to expose

You control whether to enable public tracking for each workflow instance.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Workflow execution data is retained according to your plan's retention period. You can request deletion of your account and associated data at any time.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Opt out of certain data processing

To exercise these rights, contact us at [email protected].

8. Cookies

We use essential cookies for authentication and session management. We also use analytics cookies (Google Analytics) to understand how users interact with the Service. You can control cookie preferences through your browser settings.

9. Third-Party Services

The Service integrates with third-party services that have their own privacy policies:

• Auth0: Authentication services
• Stripe: Payment processing
• Google Analytics: Usage analytics

10. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect information from children under 16.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: